Privacy policy
Last updated: January 03, 2026
Nootropical (“Nootropical,” “we,” “us,” or “our”) operates this website and related services (the “Services”). This Privacy Policy explains how we collect, use, and share personal information when you visit, shop, subscribe, or otherwise communicate with us. By using the Services, you acknowledge and agree to this Privacy Policy.
Personal information we collect
We collect personal information that you provide directly to us, as well as information that is collected automatically when you use our Services.
Information you provide to us may include your name, email address, phone number, shipping and billing address, order and account details, preferences, and any messages or inquiries you send to us. When you make a purchase, payment details such as your payment method and transaction information are processed by our payment providers. We do not store full payment card numbers on our systems.
Information collected automatically may include device and network information such as your IP address, browser type, device identifiers, and approximate location derived from your IP address. We also collect usage data about how you interact with the Services, including pages viewed, actions taken, and referring pages. Cookies and similar technologies are used to support site functionality, analytics, and advertising, as described below.
How we use personal information
We use personal information to operate and provide the Services, including processing orders, shipping products, handling returns, and providing customer support. We use personal information to communicate with you about your orders, account activity, and support requests. With your consent where required, we may send marketing communications by email and, if you opt in, by text message (SMS).
We also use personal information to improve our website, products, customer experience, and security, to prevent fraud and misuse of the Services, and to comply with legal obligations and enforce our policies.
How we share personal information
We share personal information only as necessary to operate our business and provide the Services. This includes sharing information with service providers such as Shopify (our hosting platform), payment processors, shipping and fulfillment partners, analytics providers, customer support tools, and messaging platforms. We may also share information with advertising and analytics partners to measure performance and display relevant ads, where permitted by law and based on your settings.
Personal information may be disclosed to comply with applicable laws, respond to lawful requests, protect our rights, or in connection with a business transaction such as a merger, acquisition, or sale of assets.
SMS and mobile messaging
If you provide your mobile phone number and opt in to receive text messages from Nootropical, we may send you SMS messages related to customer care, order or account notifications, and marketing or promotional messages, depending on what you opted into. Message frequency varies. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP or contact us using the details below.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with any third parties.
We may share your phone number and related information with service providers that help us deliver text messages and operate our messaging programs, such as messaging platform providers and telecommunications carriers. These providers may use the information only to provide services to us and are not permitted to use it for their own marketing purposes.
Cookies and advertising
We use cookies and similar technologies to operate the website, remember your preferences, understand site performance, and support advertising and analytics. You can control cookies through your browser settings. Depending on your location, you may have rights to opt out of certain forms of targeted advertising.
Your choices
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, or customer support requests.
If you opt in to receive SMS messages, you may opt out at any time by replying STOP.
Data retention and security
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements. While we use reasonable safeguards to protect personal information, no method of transmission or storage is completely secure.
Children’s privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
International transfers
Your personal information may be processed, stored, and transferred outside of your province, state, or country, including in the United States and other regions where Shopify and our service providers operate.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this page and update the “Last updated” date.
Contact
If you have questions about this Privacy Policy or our privacy practices, you may contact us at team@nootropical.com or by mail at 1529 East 35th Avenue, Vancouver, BC, V5P 1B2, Canada.